- On Mac Navigate to ~ / Library / iTunes /. In the Finder you can choose Go> Go to Folder. Type or paste the path name above and click OK. - Delete all files in the iPhone Software Updates directory and Device Support. - Try to restore the iPhone again.
In Windows, these files are located in a hidden folder. To view these files in Windows Explorer, you select Tools> Folder Options, click View and then select "Show hidden files and folders".
- In Windows Vista, follow the instructions below: - Choose Start> Computer> Local disk and enter the following path: C: / users / [yourusername] / AppData / Roaming / Apple Computer / iTunes / - Delete all files in the iPhone Software Updates folder and Device Support. - Try to restore the iPhone again.
- In Windows XP, follow the instructions below: - Choose Start> Run, and type C: / documents and settings / [yourusername] / Application Data / Apple Computer / iTunes / - Delete all files in the iPhone Software Updates directory and Device Support in.
- If, despite these recommendations, you still have this error, verify that you have the latest version of iTunes.
- Try using a USB Hub.